What is family travel insurance?
Family travel insurance is designed for family members travelling together on the same trip, whether that’s parents and kids or grandparents and grandkids. Instead of arranging separate policies for each traveller, a Family travel insurance policy brings families travelling in one itinerary under one policy, making it easier to organise and manage cover for your family holiday. This means a simpler process when buying cover, understanding benefits, and managing any claims later.
At Fast Cover, a Family travel insurance policy can provide cover for you and your spouse or de facto partner, and your dependants, or
You and your spouse or de facto partner, and your grandchildren
You, your son or daughter, and your grandchildren.
The main travellers and their spouse or partner or son and daughter must be travelling together for at least 75% of the trip itinerary. Dependant children must be travelling with at least one of the adults listed on the certificate of insurance for 100% of the person travelling’s itinerary. Dependant children may be the relevant adult’s children or grandchildren.*
This structure means families travelling together, whether parents, kids or grandparents, can be included on the same policy, as long as they’re listed on the Certificate of Insurance and travelling on the same itinerary duration as specified in the PDS.
Always refer to the Product Disclosure Statement (PDS) for full eligibility details, limits, and conditions.
Under Fast Cover’s Family travel insurance policy, certain benefits are shared between the insured adults and their dependants. This means that when both adults are listed on the same policy, the total benefit available is pooled across the family. The benefit limits for Family policies are equal to double the single policy benefit limit (except for as listed below) and apply to the combined total of all claims made by the travellers (including dependants) listed on the Certificate of insurance.
For example, under the Special Event Transport benefit, each insured adult may be entitled to a limit of $5,000. When two adults are listed under the Family policy, up to $10,000 is available for the family in total, as outlined in the policy terms.
However, it’s important to understand that the benefit limit is not doubled for the following benefits and optional covers:
Benefit 13: Theft of Cash
Benefit 18: Personal Liability
Benefit 19: Rental Vehicle Excess
Benefit 23: Snow Resort Closure
Benefit 26: Bicycle Pack
Benefit amounts, limits, and sub-limits may vary depending on the type of travel insurance policy you choose, so it’s important to review the Product Disclosure Statement (PDS) for full details on how pooled benefits apply under your selected policy.
What is family travel insurance?
Family travel insurance is designed for family members travelling together on the same trip, whether that’s parents and kids or grandparents and grandkids. Instead of arranging separate policies for each traveller, a Family travel insurance policy brings families travelling in one itinerary under one policy, making it easier to organise and manage cover for your family holiday. This means a simpler process when buying cover, understanding benefits, and managing any claims later.
At Fast Cover, a Family travel insurance policy can provide cover for you and your spouse or de facto partner, and your dependants, or
You and your spouse or de facto partner, and your grandchildren
You, your son or daughter, and your grandchildren.
The main travellers and their spouse or partner or son and daughter must be travelling together for at least 75% of the trip itinerary. Dependant children must be travelling with at least one of the adults listed on the certificate of insurance for 100% of the person travelling’s itinerary. Dependant children may be the relevant adult’s children or grandchildren.*
This structure means families travelling together, whether parents, kids or grandparents, can be included on the same policy, as long as they’re listed on the Certificate of Insurance and travelling on the same itinerary duration as specified in the PDS.
Always refer to the Product Disclosure Statement (PDS) for full eligibility details, limits, and conditions.
Under Fast Cover’s Family travel insurance policy, certain benefits are shared between the insured adults and their dependants. This means that when both adults are listed on the same policy, the total benefit available is pooled across the family. The benefit limits for Family policies are equal to double the single policy benefit limit (except for as listed below) and apply to the combined total of all claims made by the travellers (including dependants) listed on the Certificate of insurance.
For example, under the Special Event Transport benefit, each insured adult may be entitled to a limit of $5,000. When two adults are listed under the Family policy, up to $10,000 is available for the family in total, as outlined in the policy terms.
However, it’s important to understand that the benefit limit is not doubled for the following benefits and optional covers:
Benefit 13: Theft of Cash
Benefit 18: Personal Liability
Benefit 19: Rental Vehicle Excess
Benefit 23: Snow Resort Closure
Benefit 26: Bicycle Pack
Benefit amounts, limits, and sub-limits may vary depending on the type of travel insurance policy you choose, so it’s important to review the Product Disclosure Statement (PDS) for full details on how pooled benefits apply under your selected policy.
What does family travel insurance cover?
Travelling together as a family can be rewarding, but it also comes with its own set of unexpected situations. Fast Cover’s Family travel insurance offers a range of benefits designed to help your family prepare for unforeseen events that may arise during your trip, whether you are exploring overseas destinations or travelling within Australia.
This is a summary only. Terms, conditions, exclusions and limits apply. Not all benefits apply to all policies. Read the PDS and TMD before buying.
Cancelled family holidays can be both disappointing and expensive, especially when flights, accommodation, or tours have already been paid for the whole family.
If an insured family member becomes unexpectedly ill, injured, or experiences another event covered under your policy that results in the cancellation of your trip, Fast Cover’s Trip Cancellation Expenses benefit may reimburse the non-refundable costs you have already paid.*
At Fast Cover, you can buy a Family travel insurance policy for your family holiday up to 12 months prior to your departure date, including before you've booked your flights, tours and any accommodation. Please note cancellation cover is only available with our Standard Saver, Comprehensive, Domestic Plus, Snow Sports Plus and Frequent Traveller Saver policies.*
If your family’s pre-booked transport is cancelled and rescheduled or delayed due to an event covered under your policy, Fast Cover’s Travel Delay Expenses benefit may reimburse the reasonable cost of extra meals and accommodation.*
This benefit may provide cover for the reimbursement of reasonable additional meals and accommodation expenses up to $200 for each adult (shared with dependants) for each 24-hour period if your scheduled transport is delayed for at least 6 hours from the planned departure time, due to circumstances outside your control.*
When luggage or personal items belonging to any insured family member are lost, stolen, or damaged during a trip, it can cause inconvenience the whole family and leave you with out-of-pocket expenses.
Our Family travel insurance may include cover for luggage and personal items such as laptops, cameras, and phones if they are lost, stolen, or accidentally damaged in situations covered under your policy.*
Benefit limits and sub-limits apply to how much can be claimed for each item, and conditions apply to when and how cover is provided. For full details, it’s important to read the PDS to understand your entitlements and any exclusions that may apply.*
With Fast Cover’s Family travel insurance, all insured family members have access to our Australian-based Emergency Assistance team, available 24 hours a day, 7 days a week.*
Depending on your situation, Fast Cover’s Emergency Assistance team may be able to assist during unexpected medical emergencies overseas by:
Locating and arranging overseas medical treatment or hospital admission
Coordinating approved medical evacuation or repatriation
Providing guidance on accessing local medical support services*
Each insured family member listed on the policy can contact Emergency Assistance directly when urgent help is needed abroad.
Medical care overseas can be costly, and even a short hospital stay may result in significant expenses.
With Fast Cover’s Family travel insurance, you may be covered for overseas emergency medical and hospital expenses if an insured family member becomes unexpectedly ill or injured while on the trip.*
Fast Cover’s Family travel insurance is designed to help with the financial impact of unexpected illness or injury overseas. This may include necessary medical treatment, hospitalisation costs, or related medical expenses covered under your policy that are not reimbursed elsewhere.*
If an insured family member experiences a serious medical emergency while travelling, they may require medical transport or evacuation to the nearest hospital for emergency treatment, or repatriation back to Australia with appropriate medical supervision.*
Fast Cover’s Family travel insurance provides cover for reasonable additional accommodation and travel expenses, as well as the cost of medical transfer, evacuation, or repatriation when these services are approved under your policy.
All medical evacuations and repatriations must be arranged and approved by Fast Cover before they take place.^
What does family travel insurance cover?
Travelling together as a family can be rewarding, but it also comes with its own set of unexpected situations. Fast Cover’s Family travel insurance offers a range of benefits designed to help your family prepare for unforeseen events that may arise during your trip, whether you are exploring overseas destinations or travelling within Australia.
This is a summary only. Terms, conditions, exclusions and limits apply. Not all benefits apply to all policies. Read the PDS and TMD before buying.
Cancelled family holidays can be both disappointing and expensive, especially when flights, accommodation, or tours have already been paid for the whole family.
If an insured family member becomes unexpectedly ill, injured, or experiences another event covered under your policy that results in the cancellation of your trip, Fast Cover’s Trip Cancellation Expenses benefit may reimburse the non-refundable costs you have already paid.*
At Fast Cover, you can buy a Family travel insurance policy for your family holiday up to 12 months prior to your departure date, including before you've booked your flights, tours and any accommodation. Please note cancellation cover is only available with our Standard Saver, Comprehensive, Domestic Plus, Snow Sports Plus and Frequent Traveller Saver policies.*
If your family’s pre-booked transport is cancelled and rescheduled or delayed due to an event covered under your policy, Fast Cover’s Travel Delay Expenses benefit may reimburse the reasonable cost of extra meals and accommodation.*
This benefit may provide cover for the reimbursement of reasonable additional meals and accommodation expenses up to $200 for each adult (shared with dependants) for each 24-hour period if your scheduled transport is delayed for at least 6 hours from the planned departure time, due to circumstances outside your control.*
When luggage or personal items belonging to any insured family member are lost, stolen, or damaged during a trip, it can cause inconvenience the whole family and leave you with out-of-pocket expenses.
Our Family travel insurance may include cover for luggage and personal items such as laptops, cameras, and phones if they are lost, stolen, or accidentally damaged in situations covered under your policy.*
Benefit limits and sub-limits apply to how much can be claimed for each item, and conditions apply to when and how cover is provided. For full details, it’s important to read the PDS to understand your entitlements and any exclusions that may apply.*
With Fast Cover’s Family travel insurance, all insured family members have access to our Australian-based Emergency Assistance team, available 24 hours a day, 7 days a week.*
Depending on your situation, Fast Cover’s Emergency Assistance team may be able to assist during unexpected medical emergencies overseas by:
Locating and arranging overseas medical treatment or hospital admission
Coordinating approved medical evacuation or repatriation
Providing guidance on accessing local medical support services*
Each insured family member listed on the policy can contact Emergency Assistance directly when urgent help is needed abroad.
Medical care overseas can be costly, and even a short hospital stay may result in significant expenses.
With Fast Cover’s Family travel insurance, you may be covered for overseas emergency medical and hospital expenses if an insured family member becomes unexpectedly ill or injured while on the trip.*
Fast Cover’s Family travel insurance is designed to help with the financial impact of unexpected illness or injury overseas. This may include necessary medical treatment, hospitalisation costs, or related medical expenses covered under your policy that are not reimbursed elsewhere.*
If an insured family member experiences a serious medical emergency while travelling, they may require medical transport or evacuation to the nearest hospital for emergency treatment, or repatriation back to Australia with appropriate medical supervision.*
Fast Cover’s Family travel insurance provides cover for reasonable additional accommodation and travel expenses, as well as the cost of medical transfer, evacuation, or repatriation when these services are approved under your policy.
All medical evacuations and repatriations must be arranged and approved by Fast Cover before they take place.^
Optional extras for family travel insurance
Every family trip is different, and your Family travel insurance policy can be customised to match how and where your family travel. Whether you are planning a snow holiday, hiring a car for a road trip, or taking the family on a cruise, Fast Cover’s optional add-ons give you the flexibility to tailor your policy to your family holiday.
These optional extras can help you include cover for a range of activities and adventures that may not be automatically included in your policy. Depending on the policy type, the following optional add-ons may be available with your Family travel insurance:
If your travel plans include a cruise, you can choose to add cruise cover to your Family travel insurance policy for additional cover in case of unexpected emergencies on board the ship or during on shore excursions where no support or reimbursement is provided by the cruise company.*
If you are travelling on a cruise ship and wish to be covered for it, you must specify cruise cover at the time of purchase based on your destination and length of cruise:
If you are travelling within Australian waters, the New Zealand or the South Pacific region for 1 night or more
If you are travelling on a cruise within Asia, Europe or Worldwide regions for 4 nights or more
By adding this option, your existing travel Family insurance benefits will extend to when you’re on a cruise. This may provide cover for unexpected emergencies on-board the cruise ship where no support or reimbursement is provided by the cruise company.*
For more details, visit our page on travel insurance for cruises and read our PDS for terms and conditions of cover for travelling on cruise ships.
Heading to the snow for a family holiday? Unexpected events at the snow can snowball into costly expenses. If you’re planning to ski or snowboard overseas, answer yes to ‘Will you be doing any snowsports?’ during your quote application. This will give you the option to purchase a “Snow Sports Plus” policy which can provide cover for costs associated with ski and snow sports.*
Below are some examples of things that may be covered in your snow sports benefits:
loss or theft of, or accidental damage to snow sports equipment
for hiring replacement snow sports equipment that is necessary to continue with your original itinerary if snow sports equipment owned by you has been misdirected or delayed for a period of more than 24-hours, or has been accidentally damaged, lost or stolen during your trip
if you are injured or become sick during your trip and are unable to utilise the full duration of your pre-booked and pre-paid lift passes, snow sports equipment hire, or lessons, we will reimburse you the percentage amount of the unused portion for each insured person
the cost of transport and lift passes at an alternate ski resort
in conditions and circumstances covered under your policy and as per limits and sub limits set out in our PDS.*
The Snow Sports Plus policy is available at an additional premium for Aussie travellers aged 69 and under at the date of policy issue, when they purchase an international travel insurance policy.*
For more details visit our page on travel insurance for skiing and snowboarding and read our PDS for terms and conditions of cover for Snow Sports.
If your family is travelling with high-value items and you would like to increase the standard cover limits, you can choose to specify these items as specified high-value items for an additional premium.*
Below are some examples of items you may be able to specify as high value items, they will be specifically listed on your certificate of insurance to confirm cover.
phone
camera
or laptop.
If you need a higher level of cover, or if you wish to add cover for your high value items, you can upgrade your policy to increase your benefit limits. Limits, sub-limits, and conditions apply to how much you can claim and when cover is provided.*
For more details visit our page on travel insurance for luggage and personal effects and read our PDS on terms and conditions of cover for luggage and personal effects.
Hiring a car or campervan for a family trip is a great way to explore at your own pace. Rental vehicles, however, often come with a high insurance excess if something goes wrong.
If your family’s rental vehicle is in an accident, damaged or stolen during your trip overseas, Fast Cover can, depending on the policy chosen and on payment of an additional premium, provide reasonable additional cover of up to $8,000 for the rental vehicle excess component of your rental vehicle insurance with your hire car company overseas.*
The rental vehicle excess benefit applies to:
Sedan, hatchback, or station wagon
Four-wheel drive or minibus/people mover
Campervan or motorhome (up to 4.5 tonnes)
rented from a licensed motor vehicle rental company (including vehicles rented from peer-to-peer carsharing platforms).*
For more details visit our page on rental vehicle excess cover and read our PDS for terms and conditions of cover for rental vehicle excess.
Planning to add some adventure to your family holiday? Fast Cover’s Adventure Pack gives you the option to include an extra list of adrenaline-pumping activities that can be enjoyed together on your trip.*
Examples of some activities that require the Adventure Pack include:
Abseiling
Outdoor rock climbing
Quad biking
Tandem parachuting and tandem skydiving
Sailing from 10 -15 nautical miles off any land mass
Scuba diving up to a depth of 30 m
Water skiing, jet skiing, and speedboating
Conditions apply for activities under our Adventure Pack so make sure to read the PDS for full T&Cs.
The Adventure Pack is available at an additional premium as an optional cover for Aussie travellers aged 74 and under (at the date of policy issue) when they purchase a Comprehensive, Standard Saver, Snow Sports Plus, Domestic Plus or Frequent Traveller Saver policy.*
For more details, visit our page on travel insurance for adventure activities.
Exploring a destination on two wheels is a popular way for Australian families to travel, from scenic rides through New Zealand to coastal journeys in Asia or Europe.
Fast Cover’s Motorcycle Pack is an optional extra that can be added to your Family travel insurance policy and may provide cover to eligible travellers for being the rider or passenger on a:
Motorcycle
Moped
Scooter.*
The Motorcycle Pack is available at an additional premium for Aussie travellers aged 74 years and under at the date of policy issue when they purchase an international travel insurance policy.*
For more details visit our page on travel insurance for riding a motorcycle overseas and read our PDS for terms and conditions of cover for the Motorcycle Pack.
Optional extras for family travel insurance
Every family trip is different, and your Family travel insurance policy can be customised to match how and where your family travel. Whether you are planning a snow holiday, hiring a car for a road trip, or taking the family on a cruise, Fast Cover’s optional add-ons give you the flexibility to tailor your policy to your family holiday.
These optional extras can help you include cover for a range of activities and adventures that may not be automatically included in your policy. Depending on the policy type, the following optional add-ons may be available with your Family travel insurance:
If your travel plans include a cruise, you can choose to add cruise cover to your Family travel insurance policy for additional cover in case of unexpected emergencies on board the ship or during on shore excursions where no support or reimbursement is provided by the cruise company.*
If you are travelling on a cruise ship and wish to be covered for it, you must specify cruise cover at the time of purchase based on your destination and length of cruise:
If you are travelling within Australian waters, the New Zealand or the South Pacific region for 1 night or more
If you are travelling on a cruise within Asia, Europe or Worldwide regions for 4 nights or more
By adding this option, your existing travel Family insurance benefits will extend to when you’re on a cruise. This may provide cover for unexpected emergencies on-board the cruise ship where no support or reimbursement is provided by the cruise company.*
For more details, visit our page on travel insurance for cruises and read our PDS for terms and conditions of cover for travelling on cruise ships.
Heading to the snow for a family holiday? Unexpected events at the snow can snowball into costly expenses. If you’re planning to ski or snowboard overseas, answer yes to ‘Will you be doing any snowsports?’ during your quote application. This will give you the option to purchase a “Snow Sports Plus” policy which can provide cover for costs associated with ski and snow sports.*
Below are some examples of things that may be covered in your snow sports benefits:
loss or theft of, or accidental damage to snow sports equipment
for hiring replacement snow sports equipment that is necessary to continue with your original itinerary if snow sports equipment owned by you has been misdirected or delayed for a period of more than 24-hours, or has been accidentally damaged, lost or stolen during your trip
if you are injured or become sick during your trip and are unable to utilise the full duration of your pre-booked and pre-paid lift passes, snow sports equipment hire, or lessons, we will reimburse you the percentage amount of the unused portion for each insured person
the cost of transport and lift passes at an alternate ski resort
in conditions and circumstances covered under your policy and as per limits and sub limits set out in our PDS.*
The Snow Sports Plus policy is available at an additional premium for Aussie travellers aged 69 and under at the date of policy issue, when they purchase an international travel insurance policy.*
For more details visit our page on travel insurance for skiing and snowboarding and read our PDS for terms and conditions of cover for Snow Sports.
If your family is travelling with high-value items and you would like to increase the standard cover limits, you can choose to specify these items as specified high-value items for an additional premium.*
Below are some examples of items you may be able to specify as high value items, they will be specifically listed on your certificate of insurance to confirm cover.
phone
camera
or laptop.
If you need a higher level of cover, or if you wish to add cover for your high value items, you can upgrade your policy to increase your benefit limits. Limits, sub-limits, and conditions apply to how much you can claim and when cover is provided.*
For more details visit our page on travel insurance for luggage and personal effects and read our PDS on terms and conditions of cover for luggage and personal effects.
Hiring a car or campervan for a family trip is a great way to explore at your own pace. Rental vehicles, however, often come with a high insurance excess if something goes wrong.
If your family’s rental vehicle is in an accident, damaged or stolen during your trip overseas, Fast Cover can, depending on the policy chosen and on payment of an additional premium, provide reasonable additional cover of up to $8,000 for the rental vehicle excess component of your rental vehicle insurance with your hire car company overseas.*
The rental vehicle excess benefit applies to:
Sedan, hatchback, or station wagon
Four-wheel drive or minibus/people mover
Campervan or motorhome (up to 4.5 tonnes)
rented from a licensed motor vehicle rental company (including vehicles rented from peer-to-peer carsharing platforms).*
For more details visit our page on rental vehicle excess cover and read our PDS for terms and conditions of cover for rental vehicle excess.
Planning to add some adventure to your family holiday? Fast Cover’s Adventure Pack gives you the option to include an extra list of adrenaline-pumping activities that can be enjoyed together on your trip.*
Examples of some activities that require the Adventure Pack include:
Abseiling
Outdoor rock climbing
Quad biking
Tandem parachuting and tandem skydiving
Sailing from 10 -15 nautical miles off any land mass
Scuba diving up to a depth of 30 m
Water skiing, jet skiing, and speedboating
Conditions apply for activities under our Adventure Pack so make sure to read the PDS for full T&Cs.
The Adventure Pack is available at an additional premium as an optional cover for Aussie travellers aged 74 and under (at the date of policy issue) when they purchase a Comprehensive, Standard Saver, Snow Sports Plus, Domestic Plus or Frequent Traveller Saver policy.*
For more details, visit our page on travel insurance for adventure activities.
Exploring a destination on two wheels is a popular way for Australian families to travel, from scenic rides through New Zealand to coastal journeys in Asia or Europe.
Fast Cover’s Motorcycle Pack is an optional extra that can be added to your Family travel insurance policy and may provide cover to eligible travellers for being the rider or passenger on a:
Motorcycle
Moped
Scooter.*
The Motorcycle Pack is available at an additional premium for Aussie travellers aged 74 years and under at the date of policy issue when they purchase an international travel insurance policy.*
For more details visit our page on travel insurance for riding a motorcycle overseas and read our PDS for terms and conditions of cover for the Motorcycle Pack.
Cover for medical conditions under family travel insurance
Having an existing medical condition doesn’t necessarily mean your family can’t get travel insurance. With Fast Cover, you may be able to obtain Family travel insurance that includes cover for an existing medical condition under the applicable policy benefits. Cover for existing medical conditions doesn’t just apply to one person, anyone listed on your policy, including dependants, can be covered for their existing medical conditions.*
To find out if we can provide cover for an insured family member’s existing medical condition, you’ll need to complete a medical screening during your quote journey where you tell us about:
Any medical or pregnancy conditions you or any insured family member have, or have had, in the 3 years prior to your policy issue date
Any new medical or pregnancy conditions that develop, or changes to your health, after your policy issue date and before you depart on your trip^
It’s important that you declare all relevant medical or pregnancy conditions for each traveller when applying for a Family travel insurance quote. If a condition is approved through the medical screening process, it will be listed on your Certificate of Insurance and will then be included under your cover. Any relevant medical or pregnancy condition that is not declared or not listed on your Certificate of Insurance will not be covered.*
Please note that if your family has chosen the Frequent Traveller Saver policy, existing medical conditions can only be added for the main traveller. Spouses and dependant children cannot add cover for their own medical conditions under this policy. If a spouse or dependant wishes to be covered for their existing medical condition, they will need to purchase their own separate policy.*
If your health changes after purchasing your policy but before you travel, you will need to contact Fast Cover for a medical re-screening. This process may adjust your premium and will determine whether your condition can continue to be covered.*
Please keep in mind that some existing medical conditions may require you to pay an additional cost for them to be included under your cover. You have the choice to either pay for this additional cost or not. If you choose to pay, the condition will be added to your policy and shown on your Certificate of Insurance. If you choose not to pay, that condition will not be covered.
Cover for medical conditions under family travel insurance
Having an existing medical condition doesn’t necessarily mean your family can’t get travel insurance. With Fast Cover, you may be able to obtain Family travel insurance that includes cover for an existing medical condition under the applicable policy benefits. Cover for existing medical conditions doesn’t just apply to one person, anyone listed on your policy, including dependants, can be covered for their existing medical conditions.*
To find out if we can provide cover for an insured family member’s existing medical condition, you’ll need to complete a medical screening during your quote journey where you tell us about:
Any medical or pregnancy conditions you or any insured family member have, or have had, in the 3 years prior to your policy issue date
Any new medical or pregnancy conditions that develop, or changes to your health, after your policy issue date and before you depart on your trip^
It’s important that you declare all relevant medical or pregnancy conditions for each traveller when applying for a Family travel insurance quote. If a condition is approved through the medical screening process, it will be listed on your Certificate of Insurance and will then be included under your cover. Any relevant medical or pregnancy condition that is not declared or not listed on your Certificate of Insurance will not be covered.*
Please note that if your family has chosen the Frequent Traveller Saver policy, existing medical conditions can only be added for the main traveller. Spouses and dependant children cannot add cover for their own medical conditions under this policy. If a spouse or dependant wishes to be covered for their existing medical condition, they will need to purchase their own separate policy.*
If your health changes after purchasing your policy but before you travel, you will need to contact Fast Cover for a medical re-screening. This process may adjust your premium and will determine whether your condition can continue to be covered.*
Please keep in mind that some existing medical conditions may require you to pay an additional cost for them to be included under your cover. You have the choice to either pay for this additional cost or not. If you choose to pay, the condition will be added to your policy and shown on your Certificate of Insurance. If you choose not to pay, that condition will not be covered.
Cover for existing medical conditions
If you have any existing medical conditions, you may be able to apply to include cover for them. Our simple medical screening process can be completed online or over the phone to help you find out if your condition can be covered.
Select who needs cover
Once you've added all travellers, to your policy, you can select those who wish to add cover for any existing medical conditions.
Take a medical screening
Answer a few questions online or over the phone about your health history. This helps us determine if your condition can be covered.
Choose to add cover
We'll let you know if we can provide cover for any existing medical conditions. You can then choose to add it to your policy.
Insurance cover options
At Fast Cover, we have a range of coverage options available for your overseas trip. The options below are a summary of some of the benefits available under the various policies, please see the PDS for full details.
Comprehensive travel insurance is considered as Fast Cover's most popular policy option. It provides the highest level of cover amongst our existing products for the widest range of unexpected situations like overseas emergency medical and hospital expenses, overseas emergency medical assistance, accidental death and loss of income.*
The Standard Saver travel insurance policy provides mid-level cover, such as benefits relating to your health as well as many similar benefits with lower limits like trip cancellation, trip disruption and luggage and personal effects when you travel.*
Our Basics travel insurance policy type is a simple way of taking steps to obtain cover for one of the most important things in life - your health. You can also apply to customise your policy and include cover under the luggage and personal effects benefit up to $2000.*
Aussies travelling within Australia for local getaways may be able to purchase the Domestic Plus policy, offering benefits such as Trip Cancellation Expenses, Luggage and Personal Effects, Rental Vehicle Excess cover and more for domestic trips.*
The Snow Sports Plus policy may be suitable for travellers heading to the snow overseas to participate in covered snow sports with benefits for snow sports equipment, snow replacement equipment hire, snow prepaid expenses and snow resort closure.*
If you are travelling frequently, you can get a quote for a Frequent Traveller Saver policy when you take out travel insurance. We can provide cover for an unlimited number of trips in a 12-month period up to a specified number of days each trip. Your accompanying spouse and dependants may also be covered when travelling with you.*
Please note, when travelling within Australia on a Frequent Traveller Saver policy, the domestic portion of your trip will only be covered by policy benefits that apply to domestic travel. However, if you are travelling on a cruise within Australia, benefits including Overseas 24/7 Emergency Medical Assistance, Overseas Emergency Medical and Hospital Expenses, and Overseas Emergency Medical Evacuation and Repatriation may be available.*
Insurance cover options
At Fast Cover, we have a range of coverage options available for your overseas trip. The options below are a summary of some of the benefits available under the various policies, please see the PDS for full details.
Comprehensive
Comprehensive travel insurance is considered as Fast Cover's most popular policy option. It provides the highest level of cover amongst our existing products for the widest range of unexpected situations like overseas emergency medical and hospital expenses, overseas emergency medical assistance, accidental death and loss of income.*
Standard Saver
The Standard Saver travel insurance policy provides mid-level cover, such as benefits relating to your health as well as many similar benefits with lower limits like trip cancellation, trip disruption and luggage and personal effects when you travel.*
Basics (medical only)
Our Basics travel insurance policy type is a simple way of taking steps to obtain cover for one of the most important things in life - your health. You can also apply to customise your policy and include cover under the luggage and personal effects benefit up to $2000.*
Domestic Plus
Aussies travelling within Australia for local getaways may be able to purchase the Domestic Plus policy, offering benefits such as Trip Cancellation Expenses, Luggage and Personal Effects, Rental Vehicle Excess cover and more for domestic trips.*
Snow Sports Plus
The Snow Sports Plus policy may be suitable for travellers heading to the snow overseas to participate in covered snow sports with benefits for snow sports equipment, snow replacement equipment hire, snow prepaid expenses and snow resort closure.*
Frequent Traveller Saver
If you are travelling frequently, you can get a quote for a Frequent Traveller Saver policy when you take out travel insurance. We can provide cover for an unlimited number of trips in a 12-month period up to a specified number of days each trip. Your accompanying spouse and dependants may also be covered when travelling with you.*
Please note, when travelling within Australia on a Frequent Traveller Saver policy, the domestic portion of your trip will only be covered by policy benefits that apply to domestic travel. However, if you are travelling on a cruise within Australia, benefits including Overseas 24/7 Emergency Medical Assistance, Overseas Emergency Medical and Hospital Expenses, and Overseas Emergency Medical Evacuation and Repatriation may be available.*
Who can get family travel insurance?
Every family trip is unique. Fast Cover’s Family travel insurance is designed to provide flexible cover for a wide range of Aussie families travelling together, from quick breaks to extended journeys including:
Families visiting relatives and friends overseas
Families holidaying in Australia during the school holidays
Cruise goers taking the family on a cruise holiday
Adventurous families ticking off their bucket list
Families heading on ski or snow trips
Trips with grandparents and grandkids travelling together
Parents travelling with dependants on the same itinerary
Parents working overseas and taking their family with them
Who can get family travel insurance?
Every family trip is unique. Fast Cover’s Family travel insurance is designed to provide flexible cover for a wide range of Aussie families travelling together, from quick breaks to extended journeys including:
Families visiting relatives and friends overseas
Families holidaying in Australia during the school holidays
Cruise goers taking the family on a cruise holiday
Adventurous families ticking off their bucket list
Families heading on ski or snow trips
Trips with grandparents and grandkids travelling together
Parents travelling with dependants on the same itinerary
Parents working overseas and taking their family with them
Do I need family travel insurance?
Travelling with kids can be one of the best ways to create lasting memories, whether it’s a family holiday overseas, a snow trip, or a road trip within Australia. But even with careful planning, unexpected situations can sometimes affect your travel plans.
Fast Cover’s Family travel insurance is designed to help you prepare for many of the things that can go wrong on a family holiday, from medical emergencies to cancellations, lost luggage, or travel delays. Here are some common situations to consider when deciding if you need family travel insurance, and how it may provide cover for certain events during your next family trip:
If your trip includes children or dependants, family travel insurance typically provides cover for the everyone under one policy, as long as they’re listed on the Certificate of Insurance and travelling on the same itinerary.
This can help simplify cover for the whole group with shared details and consistent benefits across the policy. However, it’s important to consider the terms and conditions of cover as each insurer may have different rules for families. You may wish to consider how long dependants must be travelling with an adult on the same itinerary to be eligible for cover under a family travel insurance policy.
Family holidays often involve paying upfront for flights, accommodation, and tours for multiple travellers. If a parent or dependant becomes unexpectedly ill, injured, or experiences another covered event that forces you to cancel, you could lose the money you’ve already spent.
Consider if your family travel insurance provides trip cancellation cover to help reimburse non-refundable prepaid costs.
Many parents and grandparents consider family health and safety as the number one priority when travelling. If you or your kids or grandkids become unexpectedly ill or injured while overseas, medical expenses can be expensive.
Family travel insurance may help provide cover for unexpected overseas emergency medical and hospital expenses if any insured family member becomes sick or injured while travelling.
For example, Fast Cover’s international policies include the following medical benefits with unlimited benefit limits:
Overseas Emergency Medical and Hospital Expenses
Overseas 24/7 Emergency Medical Assistance
Overseas Emergency Medical Evacuation and Repatriation
Family travel plans can sometimes be affected by unexpected events like severe weather, strikes, or natural disasters that cause flight delays or cancellations.
Family travel insurance may include cover for reasonable additional accommodation and meal expenses if your transport is delayed or disrupted by an event covered under your policy. Consider if your family travel insurance policy provides cover for these circumstances.
This can be particularly helpful when travelling with kids, as even short delays can lead to extra costs and changes to your itinerary.
Travelling with kids often means packing more bags, prams, or electronics like tablets and phones, and losing any of them can cause inconvenience.
Consider if your family travel insurance includes Luggage and Personal Effects cover for the loss, theft, or accidental damage of your belongings.
Do I need family travel insurance?
Travelling with kids can be one of the best ways to create lasting memories, whether it’s a family holiday overseas, a snow trip, or a road trip within Australia. But even with careful planning, unexpected situations can sometimes affect your travel plans.
Fast Cover’s Family travel insurance is designed to help you prepare for many of the things that can go wrong on a family holiday, from medical emergencies to cancellations, lost luggage, or travel delays. Here are some common situations to consider when deciding if you need family travel insurance, and how it may provide cover for certain events during your next family trip:
If your trip includes children or dependants, family travel insurance typically provides cover for the everyone under one policy, as long as they’re listed on the Certificate of Insurance and travelling on the same itinerary.
This can help simplify cover for the whole group with shared details and consistent benefits across the policy. However, it’s important to consider the terms and conditions of cover as each insurer may have different rules for families. You may wish to consider how long dependants must be travelling with an adult on the same itinerary to be eligible for cover under a family travel insurance policy.
Family holidays often involve paying upfront for flights, accommodation, and tours for multiple travellers. If a parent or dependant becomes unexpectedly ill, injured, or experiences another covered event that forces you to cancel, you could lose the money you’ve already spent.
Consider if your family travel insurance provides trip cancellation cover to help reimburse non-refundable prepaid costs.
Many parents and grandparents consider family health and safety as the number one priority when travelling. If you or your kids or grandkids become unexpectedly ill or injured while overseas, medical expenses can be expensive.
Family travel insurance may help provide cover for unexpected overseas emergency medical and hospital expenses if any insured family member becomes sick or injured while travelling.
For example, Fast Cover’s international policies include the following medical benefits with unlimited benefit limits:
Overseas Emergency Medical and Hospital Expenses
Overseas 24/7 Emergency Medical Assistance
Overseas Emergency Medical Evacuation and Repatriation
Family travel plans can sometimes be affected by unexpected events like severe weather, strikes, or natural disasters that cause flight delays or cancellations.
Family travel insurance may include cover for reasonable additional accommodation and meal expenses if your transport is delayed or disrupted by an event covered under your policy. Consider if your family travel insurance policy provides cover for these circumstances.
This can be particularly helpful when travelling with kids, as even short delays can lead to extra costs and changes to your itinerary.
Travelling with kids often means packing more bags, prams, or electronics like tablets and phones, and losing any of them can cause inconvenience.
Consider if your family travel insurance includes Luggage and Personal Effects cover for the loss, theft, or accidental damage of your belongings.
What is the best family travel insurance?
When you’re planning a family holiday, finding the best family travel insurance isn’t just about price, it’s about understanding which policy gives your family the right level of protection for your trip. Families often look for flexibility, clear benefits, and cover that fits the way they travel.
The best family travel insurance for your family depends on your destination, activities, and what level of cover matters most to you. Here are a few key things to consider when comparing family travel insurance policies and deciding what might suit your family’s needs.
The best family holiday insurance should match your destination, trip type, and budget.
When comparing family travel insurance options, consider levels of cover available and benefit limits available for your family. Always check what’s included and what the benefit limits are for each policy. Understanding the scope of cover can help you find the best family travel insurance for your needs.
Fast Cover offers several cover levels so you can choose the one that suits your family’s journey best, from essential medical-only cover to comprehensive cover with a wider range of benefits available to provide cover for a broader range of unexpected situations.
If you’re travelling with kids or dependants, it can be difficult to find one policy that covers everyone together. Some insurers may limit how many dependants can be included or require separate policies, which can make managing your trip and cover more complicated.
For example, with Fast Cover’s Family travel insurance, you can include up to 10 eligible dependants travelling on the same itinerary.*
When comparing options, look for family travel insurance that allows all your dependants to be covered under one policy. This makes it easier to organise cover for the whole family with shared policy details, consistent benefits, and one Certificate of Insurance for your trip.
When travelling with children, most parents and grandparents value and prioritise their health and safety above everything else. An unexpected illness or injury overseas can be overwhelming, especially in an unfamiliar country where medical care may work differently or require upfront payment.
When comparing policies, consider family travel insurance that provides 24/7 emergency medical assistance when travelling overseas. Choosing a policy that includes round-the-clock emergency medical assistance gives parents the reassurance of knowing that help is available if someone in the family, especially a child becomes sick or injured while travelling.*
With Fast Cover’s Family travel insurance, you and your family have access to our Australian-based Emergency Assistance team any time of day or night if an unexpected medical emergency occurs overseas.
Many parents worry about travelling with children who have existing medical conditions, whether that’s asthma, allergies, eczema, or another ongoing health issue. Even a mild condition that’s easily managed at home can become more complicated overseas if an emergency happens, where medical care may work differently or where language barriers make it harder to explain what your child needs.
When comparing family travel insurance policies, consider if the policy lets you declare and apply for cover for existing medical conditions.
With Fast Cover’s Family travel insurance, you can complete a medical screening during your quote application to tell us about any existing or recent medical or pregnancy conditions for you, your partner, or your dependants.
Not sure exactly where your family holiday will take you? When looking for the best family travel insurance policy, consider if your insurer allows you to select cover by region rather than listing every country individually.
Fast Cover offers six region options to choose from: Worldwide, Europe, Asia, South Pacific, New Zealand and Domestic (Australia).*
Selecting a region can be especially helpful if your family is:
Travelling on a multi-country tour or cruise
Visiting relatives across different countries
Temporarily relocating overseas for work and planning to explore nearby destinations
Taking a longer family holiday with a flexible itinerary
Every family travels differently. Some families spend their holidays relaxing by the pool or sightseeing, while others enjoy more active adventures like skiing, hiking, or water sports.
The activities you plan to do on your trip can affect the type and level of cover your family needs. It is important to have the right options added, some activities might not be automatically included in your policy.
When comparing family travel insurance options, consider if the policy allows you to include optional cover for the activities your family enjoys such as adventure activities which may require an additional premium and have different age limits.
With Fast Cover’s Family travel insurance, you can customise your policy with add-ons such as the Motorcycle Pack, Adventure Pack or upgrade your policy to a Snow Sports Plus policy to have cover for overseas snow sports, for an additional premium.*
Even the best-planned family holiday can change suddenly. Natural disasters such as floods, bushfires, cyclones, or volcanic eruptions can disrupt flights and travel routes with little warning. Families may find themselves needing extra accommodation, arranging new flights, or managing travel delays, all while travelling with kids who rely on structure and routine.
When comparing family travel insurance policies, check how the policy responds to events like natural disasters beyond your control. Understanding how a policy handles these situations can help you choose the right level of cover for your family.
For example, Fast Cover’s Family travel insurance may help with reasonable additional expenses, such as alternative transport or accommodation, if your trip is interrupted by a covered event like a natural disaster or severe weather.*
What is the best family travel insurance?
When you’re planning a family holiday, finding the best family travel insurance isn’t just about price, it’s about understanding which policy gives your family the right level of protection for your trip. Families often look for flexibility, clear benefits, and cover that fits the way they travel.
The best family travel insurance for your family depends on your destination, activities, and what level of cover matters most to you. Here are a few key things to consider when comparing family travel insurance policies and deciding what might suit your family’s needs.
The best family holiday insurance should match your destination, trip type, and budget.
When comparing family travel insurance options, consider levels of cover available and benefit limits available for your family. Always check what’s included and what the benefit limits are for each policy. Understanding the scope of cover can help you find the best family travel insurance for your needs.
Fast Cover offers several cover levels so you can choose the one that suits your family’s journey best, from essential medical-only cover to comprehensive cover with a wider range of benefits available to provide cover for a broader range of unexpected situations.
If you’re travelling with kids or dependants, it can be difficult to find one policy that covers everyone together. Some insurers may limit how many dependants can be included or require separate policies, which can make managing your trip and cover more complicated.
For example, with Fast Cover’s Family travel insurance, you can include up to 10 eligible dependants travelling on the same itinerary.*
When comparing options, look for family travel insurance that allows all your dependants to be covered under one policy. This makes it easier to organise cover for the whole family with shared policy details, consistent benefits, and one Certificate of Insurance for your trip.
When travelling with children, most parents and grandparents value and prioritise their health and safety above everything else. An unexpected illness or injury overseas can be overwhelming, especially in an unfamiliar country where medical care may work differently or require upfront payment.
When comparing policies, consider family travel insurance that provides 24/7 emergency medical assistance when travelling overseas. Choosing a policy that includes round-the-clock emergency medical assistance gives parents the reassurance of knowing that help is available if someone in the family, especially a child becomes sick or injured while travelling.*
With Fast Cover’s Family travel insurance, you and your family have access to our Australian-based Emergency Assistance team any time of day or night if an unexpected medical emergency occurs overseas.
Many parents worry about travelling with children who have existing medical conditions, whether that’s asthma, allergies, eczema, or another ongoing health issue. Even a mild condition that’s easily managed at home can become more complicated overseas if an emergency happens, where medical care may work differently or where language barriers make it harder to explain what your child needs.
When comparing family travel insurance policies, consider if the policy lets you declare and apply for cover for existing medical conditions.
With Fast Cover’s Family travel insurance, you can complete a medical screening during your quote application to tell us about any existing or recent medical or pregnancy conditions for you, your partner, or your dependants.
Not sure exactly where your family holiday will take you? When looking for the best family travel insurance policy, consider if your insurer allows you to select cover by region rather than listing every country individually.
Fast Cover offers six region options to choose from: Worldwide, Europe, Asia, South Pacific, New Zealand and Domestic (Australia).*
Selecting a region can be especially helpful if your family is:
Travelling on a multi-country tour or cruise
Visiting relatives across different countries
Temporarily relocating overseas for work and planning to explore nearby destinations
Taking a longer family holiday with a flexible itinerary
Every family travels differently. Some families spend their holidays relaxing by the pool or sightseeing, while others enjoy more active adventures like skiing, hiking, or water sports.
The activities you plan to do on your trip can affect the type and level of cover your family needs. It is important to have the right options added, some activities might not be automatically included in your policy.
When comparing family travel insurance options, consider if the policy allows you to include optional cover for the activities your family enjoys such as adventure activities which may require an additional premium and have different age limits.
With Fast Cover’s Family travel insurance, you can customise your policy with add-ons such as the Motorcycle Pack, Adventure Pack or upgrade your policy to a Snow Sports Plus policy to have cover for overseas snow sports, for an additional premium.*
Even the best-planned family holiday can change suddenly. Natural disasters such as floods, bushfires, cyclones, or volcanic eruptions can disrupt flights and travel routes with little warning. Families may find themselves needing extra accommodation, arranging new flights, or managing travel delays, all while travelling with kids who rely on structure and routine.
When comparing family travel insurance policies, check how the policy responds to events like natural disasters beyond your control. Understanding how a policy handles these situations can help you choose the right level of cover for your family.
For example, Fast Cover’s Family travel insurance may help with reasonable additional expenses, such as alternative transport or accommodation, if your trip is interrupted by a covered event like a natural disaster or severe weather.*
How much does family travel insurance cost?
The cost of Family travel insurance depends on several factors, including where you’re travelling, how many dependants are travelling with you, how long you’ll be away, the age of the adults on the policy, existing medical conditions, and any additional extras you add on to your policy.
Here are some of the main factors that can influence the cost of your Family travel insurance policy:
Some destinations have higher medical costs than others. For example, the United States is one of the most expensive countries for healthcare, so policies covering travel there are generally more expensive than trips to closer destinations such as Bali, Fiji, or New Zealand. The region you choose will affect your premium, so always select the one that best matches your travel plans.
Family travel insurance with Fast Cover allows you to include up to 10 eligible dependants travelling with you on the same itinerary.* The total number of dependants you include can influence the overall cost of your policy.
The longer your family is away, the higher the chance that something unexpected may occur, like a medical emergency, travel delay, or lost luggage. Longer trips usually cost more to insure than short family getaways or weekend breaks within Australia.
The age of the adults listed on the policy can impact the cost of Family travel insurance, as older travellers generally have a higher likelihood of needing medical treatment while overseas.
If any family member has an existing medical condition, you may need to declare it during your quote application.
Some medical conditions may require an additional premium to be covered under your policy, depending on the condition and the level of cover chosen.*
Optional extras such as the Motorcycle Pack or Adventure Pack can be added to your Family travel insurance for an additional premium.* These allow you to tailor your policy to match your family’s activities and destinations, but they can also increase the overall cost of your cover.
How much does family travel insurance cost?
The cost of Family travel insurance depends on several factors, including where you’re travelling, how many dependants are travelling with you, how long you’ll be away, the age of the adults on the policy, existing medical conditions, and any additional extras you add on to your policy.
Here are some of the main factors that can influence the cost of your Family travel insurance policy:
Some destinations have higher medical costs than others. For example, the United States is one of the most expensive countries for healthcare, so policies covering travel there are generally more expensive than trips to closer destinations such as Bali, Fiji, or New Zealand. The region you choose will affect your premium, so always select the one that best matches your travel plans.
Family travel insurance with Fast Cover allows you to include up to 10 eligible dependants travelling with you on the same itinerary.* The total number of dependants you include can influence the overall cost of your policy.
The longer your family is away, the higher the chance that something unexpected may occur, like a medical emergency, travel delay, or lost luggage. Longer trips usually cost more to insure than short family getaways or weekend breaks within Australia.
The age of the adults listed on the policy can impact the cost of Family travel insurance, as older travellers generally have a higher likelihood of needing medical treatment while overseas.
If any family member has an existing medical condition, you may need to declare it during your quote application.
Some medical conditions may require an additional premium to be covered under your policy, depending on the condition and the level of cover chosen.*
Optional extras such as the Motorcycle Pack or Adventure Pack can be added to your Family travel insurance for an additional premium.* These allow you to tailor your policy to match your family’s activities and destinations, but they can also increase the overall cost of your cover.
What is not covered in our family travel insurance?
It’s important to understand not only what our Family travel insurance covers, but also what it doesn’t, so you can choose the right policy for your needs. As with all policies, many situations and activities will have terms, conditions, exclusions, limits and sub limits that you need to be aware of and consider before buying travel insurance.
These are examples only. Read the PDS and TMD before buying. Claims are assessed individually in accordance with your policy, PDS and Certificate of Insurance.
If an insured family member listed on the Certificate of Insurance is injured while breaking the law overseas, your Family travel insurance policy is unlikely to cover the incident.
For example, this may include situations such as riding a motorcycle without the required licence or helmet, driving without the correct permit, or being under the influence of alcohol or drugs while operating a vehicle.
Laws vary significantly between countries. What may be legal in Australia could be restricted or prohibited elsewhere. For example, in some destinations, riding a scooter without the correct international licence may result in fines or loss of insurance cover. Always check local laws before your trip, especially if your family plans to hire vehicles overseas.
If you or your dependant are injured in an accident while, for example, riding a motorcycle, and you didn’t add the Motorcycle Pack to your international travel insurance policy, you may be responsible for paying your medical and hospital expenses because you did not choose to include cover for that under your policy.
It is important to think about what activities your family will be participating in so that you have the right cover for the activities you plan to do overseas.
When travelling with kids, it’s easy to get distracted, but if your luggage or valuables are left unattended and are stolen, you may not be able to claim for those items.
For example, if you leave a pram or bag on the beach while swimming and it gets stolen, or if you forget your phone in a café and it gets lost, these items may be considered “unattended” and not covered.
Make sure to keep your belongings secure and within sight or locked in a safe when not in use.
Family travel insurance does not cover routine check-ups or prescription refills that can be arranged before you leave Australia. For example, if your child needs their regular asthma inhaler or allergy medication, make sure you bring enough for the entire trip.
Only unexpected or emergency medical treatment may be covered, depending on your policy.*
Should the Australian Government release a warning on official government Smartraveller website that certain areas overseas are no longer safe to travel to and you still choose to travel there anyway, there may be exclusions that will apply such as if you do not follow advice in the mass media where a travel advisory risk rating of Do Not Travel was issued after policy purchase.
Note: We are unable to offer travel insurance to international destinations that have a Do Not Travel warning on official government Smartraveller website. To check which countries we may cover, enter your destination country in the quote box on our website.
Known events are serious situations, from natural disasters like earthquakes and volcanic eruptions, to disease outbreaks, which can affect your family holiday plans and also the cover on your overseas Family travel insurance policy.
If you buy your international Family travel insurance after an event is deemed a known event, the cover on your policy may be affected. You should check for any Travel Alerts that may have been issued for your overseas travel destination as well as information on the official government Smartraveller website so you know where you stand with regards to the cover that you will have on your international travel insurance policy.
Perhaps the weather on your family holiday was bad, the tourist attractions were too crowded, or your accommodation wasn’t as family friendly as you hoped. Whatever the reason you’re unhappy with how your family trip has shaped up, your Family travel insurance policy is not intended to compensate you because you didn’t enjoy your holiday.
As each individual’s circumstances are different, we will assess each claim on a case by case basis and in accordance with your specific circumstances, policy terms and Certificate of Insurance.
What is not covered in our family travel insurance?
It’s important to understand not only what our Family travel insurance covers, but also what it doesn’t, so you can choose the right policy for your needs. As with all policies, many situations and activities will have terms, conditions, exclusions, limits and sub limits that you need to be aware of and consider before buying travel insurance.
These are examples only. Read the PDS and TMD before buying. Claims are assessed individually in accordance with your policy, PDS and Certificate of Insurance.
If an insured family member listed on the Certificate of Insurance is injured while breaking the law overseas, your Family travel insurance policy is unlikely to cover the incident.
For example, this may include situations such as riding a motorcycle without the required licence or helmet, driving without the correct permit, or being under the influence of alcohol or drugs while operating a vehicle.
Laws vary significantly between countries. What may be legal in Australia could be restricted or prohibited elsewhere. For example, in some destinations, riding a scooter without the correct international licence may result in fines or loss of insurance cover. Always check local laws before your trip, especially if your family plans to hire vehicles overseas.
If you or your dependant are injured in an accident while, for example, riding a motorcycle, and you didn’t add the Motorcycle Pack to your international travel insurance policy, you may be responsible for paying your medical and hospital expenses because you did not choose to include cover for that under your policy.
It is important to think about what activities your family will be participating in so that you have the right cover for the activities you plan to do overseas.
When travelling with kids, it’s easy to get distracted, but if your luggage or valuables are left unattended and are stolen, you may not be able to claim for those items.
For example, if you leave a pram or bag on the beach while swimming and it gets stolen, or if you forget your phone in a café and it gets lost, these items may be considered “unattended” and not covered.
Make sure to keep your belongings secure and within sight or locked in a safe when not in use.
Family travel insurance does not cover routine check-ups or prescription refills that can be arranged before you leave Australia. For example, if your child needs their regular asthma inhaler or allergy medication, make sure you bring enough for the entire trip.
Only unexpected or emergency medical treatment may be covered, depending on your policy.*
Should the Australian Government release a warning on official government Smartraveller website that certain areas overseas are no longer safe to travel to and you still choose to travel there anyway, there may be exclusions that will apply such as if you do not follow advice in the mass media where a travel advisory risk rating of Do Not Travel was issued after policy purchase.
Note: We are unable to offer travel insurance to international destinations that have a Do Not Travel warning on official government Smartraveller website. To check which countries we may cover, enter your destination country in the quote box on our website.
Known events are serious situations, from natural disasters like earthquakes and volcanic eruptions, to disease outbreaks, which can affect your family holiday plans and also the cover on your overseas Family travel insurance policy.
If you buy your international Family travel insurance after an event is deemed a known event, the cover on your policy may be affected. You should check for any Travel Alerts that may have been issued for your overseas travel destination as well as information on the official government Smartraveller website so you know where you stand with regards to the cover that you will have on your international travel insurance policy.
Perhaps the weather on your family holiday was bad, the tourist attractions were too crowded, or your accommodation wasn’t as family friendly as you hoped. Whatever the reason you’re unhappy with how your family trip has shaped up, your Family travel insurance policy is not intended to compensate you because you didn’t enjoy your holiday.
As each individual’s circumstances are different, we will assess each claim on a case by case basis and in accordance with your specific circumstances, policy terms and Certificate of Insurance.








