How our 25-day money-back guarantee works

You can cancel your policy and get a full refund if within the 25 days from the date you purchase your policy: 

• You have not started your trip 

• You have not used any of your rights under the policy (for example, you have not made a claim or used your policy to obtain a visa or entry into a country) 

• You cannot go on your trip for a reason related to COVID-19 that is not covered under the policy 

You may cancel the policy simply by contacting us and we will give you a full refund if you meet the above eligibility criteria.

Cancellation and refunds

If you decide to cancel your policy outside of the 25-day cooling off period, you may be eligible for a partial refund as described below.

How much you are refunded if you cancel your policy depends on when you cancel and what type of policy you have.

^ Special cancellation rules apply if your trip is affected by COVID-19: If you are unable to start your trip due to a reason related to COVID-19 that is not covered by the policy, you can change your travel dates or cancel your policy at any time for a full refund provided you have not made a claim for some other reason. 

If your circumstances do not fit neatly into the scenarios we have outlined, you are welcome to email info@fastcover.com.au or call us on 1300 409 322 to discuss what we may be able to do to assist you.