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Travel insurance claims are where the policy wording meets real life. My role is to make sure that process is handled thoroughly, fairly, and with clear communication at every step.
About Gessica
Gessica is a travel insurance claims specialist working as Senior Claims Assessor at Fast Cover. Her day covers the full range of travel claims, including trip cancellations, medical emergencies, baggage loss, travel delays, and trip disruptions.
She holds a Certificate IV in General Insurance and a Diploma in Administration, Finance and Marketing, and has completed industry training through ANZIIF, Lloyd's, and mandatory compliance programmes. Before moving into insurance, she worked as a Dental Assistant, where putting people at ease in stressful situations was always part of the role.
Gessica also contributes to Fast Cover's FAQs, claims guidance, and policy explainers, making sure the information travellers rely on is accurate, clearly written, and grounded in real claims experience.
Areas of expertise
Gessica's daily work covers end-to-end claims handling across trip cancellation, medical emergencies, baggage loss and delay, and travel disruption. She reviews policy wording, medical information, invoices, and supporting documentation to assess claim eligibility, and liaises with customers, medical providers, airlines, and travel agents throughout the process, in line with regulatory requirements.
Real world travel experience
Gessica is a regular traveller herself, with an adventurous streak to match. Her trips have included skiing in the Dolomites and Julian Alps, hiking alpine trails, and kayaking - the kind of active travel where the right cover makes a real difference. That hands-on experience shapes how she approaches her work and the content she contributes to.
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Cert IV
General insurance
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Diploma
Admin, finance & marketing
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ANZIIF
Industry trained
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Insurance specialist
3+ years in travel insurance
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Seasoned traveller
5+ countries travelled
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