If your claim relates to cancellation or medical expenses due to an injury, sickness, or death, you will need to provide supporting medical documentation to help assess your claims.

You can start by lodging your claim and uploading any documents you already have, such as medical reports, invoices, or certificates. Once your claim has been submitted, your Claims Assessor will review the information and let you know if any additional documents are required, which may include the Medical Certificate section on the claim form to be completed by your usual treating doctor in Australia.

Providing accurate and complete documentation helps ensure your claim can be assessed as efficiently as possible.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.

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